Account Manager

Emplacement

Remote

Engagement

Full-time Remote

Kinsta is one of the top-managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We're motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers.

That's because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don't hold our hands, but they're in our corner whenever we ask for help - and our environment is flexible and remote-first.

We are looking for a motivated Account Manager in the Americas region who will be responsible for managing existing client accounts and generating additional revenue by working with customers on upselling, cross-selling, and retention. This is a post-sale, client-facing role, and the Account Manager is a quota-carrying contributor.

Account managers will work with a dedicated group of clients (known as their book of business) for the entirety of the client's time at Kinsta to help achieve the client’s goals and represent Kinsta in non-technical support customer interactions. Account managers are also tasked with retaining the client’s business and growing these accounts through upsells and cross-sells.

An ideal candidate is someone who is proactive and has a knack for building relationships. Also, someone who is tech-savvy, process-driven, and loves the thrill of seeking out additional revenue and closing deals!

What You Will Do:

• Own and manage a book of business.
• Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings.
• Identify the health and overall satisfaction of each account in your book of business in order to pinpoint at-risk clients and improve retention rates.
• Spearhead a process-driven sales approach to seek additional revenue opportunities within your book of business.
• Become a specialist on Kinsta’s service and solutions, the benefits they provide, and their value to our customers.
• Become knowledgeable about the market competition in order to retain and upsell clients.
• Coordinate with internal Departments to resolve problems and provide service.
• Maintain strong relationships with your book of business, including regular account reviews and communication to ensure they are deriving maximum value.
• Develop growth strategies to increase your book of business 
• Provide timely and accurate deal updates to management and executives on a regular basis
• Identify product and process improvements through conversations with clients
• Assist other Account Managers daily to achieve team quota success. Meet (or exceed!) revenue and retention targets.
• Build, maintain, and close pipeline to consistently exceed quota.
• Meet or exceed all of your daily and monthly Key Performance Indicators (KPIs):
• Position our company's capabilities and value proposition to resolve customer concerns or objections around Kinsta’s services.
• Maintain accurate, up-to-date information on customers and deals within HubSpot CRM.
• Make effective and efficient use of our sales engineers to educate customers and help them make informed buying decisions.

What You Bring To The Table:

• A minimum of 2-3 years of previous SaaS Sales or Account Management experience
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
• Experience up-selling, cross-selling and renegotiation contracts 
• Tech-savvy, with a strong interest in technology.
• Near-native proficiency in English and exceptional writing skills.
• Exceptional communication and interpersonal skills.

Bonus if you have:

• Prior knowledge of the hosting industry. 
• Prior experience in PaaS Sales.